Refund & Cancellation Policy

REI Compass™ offers subscription-based access to our real estate investing platform. This Policy describes how billing, cancellations, and refunds are handled. It applies to all paid subscriptions purchased directly through REI Compass™.

Paid features of REI Compass™ are provided on a recurring subscription basis. Available plans, prices, and billing intervals are shown at the point of purchase.

• Subscriptions renew automatically at the end of each billing period.
• You will be charged using the payment method on file until you cancel.
• Applicable taxes may be added at checkout based on your billing location.

You may cancel your subscription at any time. To cancel:

• Sign in to your REI Compass™ account.
• Open your account or billing settings.
• Select the option to cancel your subscription.
• You will retain access to paid features through the end of your current billing period.

If you are unable to cancel from within the application, contact our support team using the address in the Contact card below and we will help you complete the cancellation.

Monthly Subscriptions

Monthly subscriptions are billed in advance and are generally non-refundable. When you cancel, your subscription remains active through the end of the current billing period and will not renew.

Annual Subscriptions

You may request a full refund of an annual subscription within fourteen (14) days of the initial purchase or renewal, provided the account has not materially used paid features during that period. After the fourteen-day window, annual subscriptions are non-refundable, and cancellation will stop future renewals only.

Discretionary Refunds

We may issue full or partial refunds outside these windows on a case-by-case basis — for example, extended service outages materially affecting your ability to use the platform, duplicate charges, or documented billing errors.

Founding Member and Early Access plans are offered at preferential pricing in exchange for participating in the early stages of the product. Because these plans are already discounted:

• The 14-day annual refund window still applies to the initial purchase.
• Renewals of Founding Member / Early Access plans are non-refundable.
• Founding Member pricing, once granted, remains in effect on that account for as long as the subscription is continuously active.

The following are non-refundable except where required by law:

• Partial billing periods after cancellation of a monthly subscription.
• Annual subscriptions after the 14-day window has closed.
• Renewals of Founding Member or Early Access plans.
• Add-ons, credits, or usage-based charges that have already been consumed.
• Fees resulting from violations of our Terms of Service.

• Approved refunds are issued to the original payment method used for the purchase.
• Refunds are processed by Stripe and typically appear within 5-10 business days, depending on your bank or card issuer.
• Currency conversion fees, if any, are set by your bank and are not controlled by REI Compass™.

If you believe a charge is incorrect, please contact us first — we can almost always resolve billing issues faster than a chargeback. Initiating a chargeback without contacting us may result in the immediate suspension of your account pending investigation.

We may change our subscription prices from time to time. Any price change will apply to future billing periods only and will be communicated in advance where required by applicable law. Continuing your subscription after a price change becomes effective constitutes acceptance of the new price.

• After cancellation, you retain access to paid features through the end of your current billing period.
• Your account and data generally remain recoverable for approximately 30 days after cancellation, in line with our Privacy Policy.
• You may permanently delete your account at any time from within the application.

We may update this Refund & Cancellation Policy from time to time. When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you within the application or by email. Changes apply to subscriptions purchased or renewed on or after the effective date of the update.

Questions about billing, cancellations, or refunds? Reach out using the contact information below and our team will get back to you.